The safety and well-being of our staff, customers, partners, and communities is our top priority. We are open to meeting with clients in our office one at a time as needed to maintain safe social distancing.
Our staff will continue to be available to serve you by phone, email and online whenever possible, but in-person meetings will be conducted as needed. We are open Mon-Fri 8:00 am to 5:00 pm.
Please continue to submit paperwork and any other documentation by:
Utilizing this portal to upload your documents,
Emailing paperwork and documents to your case manager,
Faxing your information to our office @ 940-723-1818, or
Dropping paperwork off in our drop box located by the front door of the child care entrance.
Welcome to the Workforce Solutions Child Care (WSCC) Parent Portal
Workforce Solutions Child Care knows that the cost of child care is one of the largest monthly expenses for families with young children. We also understand that the young children in our communities are the future and they deserve the best early childhood education available. Our team is proud to be part of an organization that can help relieve the burden of expensive child care costs so that parents can focus on working, attending school or job training. Our main goal is to assist eligible parents in obtaining child care services as quickly and as easily as possible.
The Parent Portal is designed to allow parents to submit documents, ask questions, view our policies and procedures and receive Child Care program information all in one place. Please feel free to contact our office directly, Monday-Friday 8:00am to 5:00pm, at 940-723-8774, with any questions.
Client Services Forms
Child Care Program Updates
Service Industry Recovery Child Care Available 8/1/2021
In order to support Texas’ continued economic recovery, the Texas Workforce Commission (TWC) has implemented Service Industry Recovery (SIR) child care services to help low-wage workers in TWC-specified service industries who generally operate in close quarters with their customers and whose jobs cannot be accomplished remotely.
To qualify for SIR child care:
- At least one parent must be currently employed or entering employment in one of the following TWC-specified service industries:
- Applicants must also meet the Commission’s approved income eligibility threshold being at or below 75% of the state’s median income (SMI) either monthly or annually, as shown in the following table:
|TWC Threshold of 75% SMI
TWC Threshold of 75% SMI
To apply for SIR Child Care Assistance, please complete the SIR Application below or fill out the online application (English). Then submit the completed application, proof of citizenship for the children and proof that you are employed in a service industry referenced above to us through this portal by uploading the documentation below.
If you have questions, please contact our office directly at 940-723-8774.
Temporary Child Care Assistance available for Job Seekers
Effective July 1, 2021 through September 30, 2022, Child Care services will be available to parents who do not meet the minimum work, education or training participation requirements for child care eligibility but who need child care in order to search for work that will meet the minimum employment activity requirements. Parents will be given three months of initial eligibility child care in order to obtain employment of a minimum of 25 hours per week for a single parent family and a combined 50 hours per week for a two parent family. If at the end of the three months of initial eligibility you still do not meet the minimum employment activity requirements as stated above, care will be denied.
If you have questions or are interested in being referred to our Workforce Center staff for job search resources, please call us at 940-723-8774.
TWC announces Child Care Automated Attendance System ending 3/31/21
As of March 31, 2021, the Child Care Automated Attendance System will end.
As of April 1, 2021, parents will no longer need to use an attendance card to report attendance through a POS (Point of Service) device or call in attendance using an IVR (Interactive Voice Response) system.
- Parents and caregivers will still follow their child care providers’ sign-in or attendance reporting process.
- CCAA Swipe cards can be disposed of and will no longer be necessary as of April 1, 2021.
- Child Care providers will report a child as absent when the child has 5 days of consecutive absences.
- Each provider report will count toward the child’s 40 absence limit
- Five consecutive day absences = one provider report
- Eight provider reports= 40 absence limit
- Child care terminations will still occur when a child has eight provider reports.
Workforce Solutions Child Care – Client Transfer Policy Effective Immediately
Requirement of PSOC to be paid in full prior to center transfer:
All PSOC prorated amounts are required to be paid in full and the client must have a $0 balance with their current provider before services can be authorized at a new child care center. Child Care staff will call the center to verify that the client has a $0 balance before the transfer will be authorized.
(Exceptions include transfers in which the provider abruptly requests that the client and child(ren) disenroll and find alternate child care arrangements elsewhere)
Requirement of a two-week notice to transfer providers:
Workforce Solutions North Texas Board is imposing a two-week waiting period before a client is allowed to transfer from one child care provider to another. This policy better aligns with common private-pay practices, and allows for the client to have enough advance notice of the prorated PSOC amount and ample time to pay the provider. During the waiting period, the child’s referral at the original provider shall continue unless the parent requests a suspension.
Please visit the TWC website for more information about childcare.