Child Care

Frequently Asked Questions

Child Care Parent FAQs

How do I apply for child care services?

You can apply online here.

Will my case manager choose a child care center for me?

No. You have the right to choose the child care center that meets your needs. When you are being placed on the program, you will receive a list of child care centers that accept subsidy payments. You can also visit the Child Care Licensing Website to search local child care centers. This website will show you the child care center’s full compliance history.

Will my child care be free, or will I have to pay something?

If you have income, you will have to pay a portion of the cost for child care. The parent share of cost (PSOC) is based on your gross monthly income, number in the household and how many children you need care for. If you have $0 income, your parent share of cost would also be $0.

How is my Parent Share of Cost Calculated (PSOC)?

Your parent share of cost is determined by your household’s monthly gross income (before taxes), your household size and the number of children needing child care.

Who is included in my “household size”?

The number of people in your household size includes:

yourself
all dependents under the age of 18 living with you
your spouse or the father/mother of your children if they live with you

How long is the waitlist?

The waitlist for child care services can vary in length and available funding is always changing. There is no way to predict exactly when your family will receive services. Therefore, staff can only give an estimated time frame for the wait period on the waitlist.

How often do I report changes?

Changes must be reported to your case manager within 14 calendar days. Changes that must be reported include: a loss of employment, job training or education; a change of address or contact information; any anticipated change of child care provider; or any changes to household size or income that may affect your parent share of cost.

How many days can my child be absent?

Your child can be absent up to 40 days during your 12-month eligibility period.

What is the Maximum Gross Monthly Income for Child Care Services?

Child Care Provider FAQs

What do I need to do to be a contracted child care provider?

You must agree to the Board Maximum Reimbursement Rates
You must submit the following documentation:
- W-9
- Child Care Automated Attendance (CCAA) Agreement
- Direct Deposit Form & a voided check
- Employer Identification Number (EIN) or your SSN
- Provide documentation from your center that shows your public rates and any other mandatory fees your facility charges. the “Other Mandatory fees” are built into the WSCC rate and cannot be charged separately.
- Authorized Designee Form
- Copy of your facility license
- Holiday calendar
All of the above paperwork must be submitted complete with signatures. Once received, an agreement is created at that time and your facility can then accept referrals from Workforce Solutions Child Care.

What reimbursement rate will I be paid?

Your reimbursement rate is based on your facility type: LCCC, LCCH or RCCH. In rare cases you may be paid a Self-arranged Child Care (SACC) rate if you are a listed relative with Child Care Licensing. Please refer to the Board Max Reimbursement Rate sheet by clicking this link: Provider Reimbursement Rates Revised 01-2025

*Note- Providers cannot be paid more than the Board maximum reimbursement rates.

How often will I get paid?

Workforce Solutions reimburses child care providers on a bi-weekly basis.

How do I receive my payments?

Once claims are uploaded and processed, payment is generated through our central office and bi-weekly payments are direct deposited into the child care provider’s designated bank account. Your payment proof can be viewed on your KinderConnect account.

What if I charge more than what Workforce Solutions will pay?

Providers that enter into an agreement with Workforce Solutions Child Care are not allowed to charge parents the difference between the board max rate and the provider’s public rate.

Who could I talk to about raising the reimbursement rates?

Your state representatives.

What if the parent fails to report attendance or the child is absent from the center?

If the parent forgets to report attendance, that day will count as an absence, EVEN IF the child attended the center that day. To help correct this situation, parents can complete previous check-ins for up to 7 days.

When a child is absent, the parent can report absences from any phone, anywhere. Parents can also report absences on the POS device at the child care center. Absences can be reported for 3 days into the future.

Absences/non-swipes are not waived for parents who forget to check-in and the absence/non-swipe is counted in the total attendance count for that child. A child who reaches 40 absences/non-swipes within the 12-month eligibility period will be terminated from child care services.

If I voluntarily withdrew from the Texas Rising Star (TRS) program and want to return, do I have to wait 1 year?

If a provider voluntarily withdraws from TRS for any reason, they are able to reapply at any time. The provider would be considered a new/initial applicant and would be required to meet all eligibility requirements and screening form compliance.

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(940) 235-1710

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(940) 723-8774

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WORKFORCE SOLUTIONS NORTH TEXAS IS AN EQUAL OPPORTUNITY EMPLOYER/PROGRAM

Auxiliary aids and services are available upon request to individuals with disabilities. Relay Texas: 1-800-735-2989 (TTY); 1-800-735-2988 or 7-1-1 (Voice). Individuals requiring assistance or interpretive services for a Board meeting should call (940) 767-1432 or the TDD number 1-800-735-2989 or 711 within five days of the posted meeting date.

This document contains important information about workforce system services. Language services, including the interpretation/translation of this document are available for free by calling 940-322-1801. • Este documento contiene información importante sobre los servicios del sistema de empleo. Hay servicios de idiomas disponibles, incluyendo la interpretación y traducción de este documento, de forma gratuita llamando al 940-322-1801. • Tài liệu này có thông tin quan trọng về các yêu cầu, quyền hạn, quyết định, và/hoặc trách nhiệm để sử dụng các dịch vụ của hệ thống nhân lực. Các dịch vụ trợ giúp ngôn ngữ, bao gồm thông dịch/chuyển ngữ tài liệu này, có sẵn miễn phí khi quý vị yêu cầu.